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Frequently Asked Questions

1. Do you offer a warranty on your products?
Our bands are produced with the highest quality materials – and also go through a rigorous quality assurance process.   
On the rare occasion that there could be a faulty band – we offer a 6-month warranty.  If you receive a faulty band, please contact us at 

2. How do I take care of my bands to ensure they last as long as possible? 
See our tips for care on our blog post here 

3. Can I return or exchange my order? 
We do not currently offer exchanges on any products 
Returns are accepted within 14 business days, for unopened, unused products.  A full refund excluding shipping costs will be made once the order is received and reviewed. Please contact for details of how to return your order. 

4. How do I know which product is right for me? 
Check out our “Shop by Goal” section for further help! 

5. Shipping  
We offer fast worldwide shipping 
Shipping prices and times vary per country – details will be shown at the checkout 

6. I have an issue with my order 
We would be happy to assist! Please contact us at and we will respond within 24 hours during the business week (Monday-Friday) 

7. Do you offer discounts for large quantity purchases? 
Yes! Head to our B2B portal to create an account and access great deals!