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Frequently Asked Questions

1. Do you offer a warranty on your products?

Our bands are produced with the highest quality materials – and also go through a rigorous quality assurance process. On the rare occasion that there could be a faulty band – we offer a 6-month warranty. If you receive a faulty band, please contact us at

2. How do I take care of my bands to ensure they last as long as possible?

See our tips for care on our blog post here

3. Can I return or exchange my order?

We do not currently offer exchanges on any products. Returns are accepted within 14 business days, for unopened, unused products. A full refund excluding shipping costs will be made once the order is received and reviewed. Please contact for details of how to return your order.

4. How do I know which product is right for me?

Check out our “Shop by Goal” section for further help!

5. Shipping

US shipping: 2-5 business days

International shipping: 5-10 business days (delays are possible due to Covid)


6. I have an issue with my order

We would be happy to assist! Please contact us at and we will respond within 24 hours during the business week (Monday-Friday)

7. Do you offer discounts for large quantity purchases?

Yes! Please contact us at